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My promo code is not workingUpdated 7 months ago

Troubleshooting Your Promo Code

If your promo or discount code isn’t working at checkout, follow these steps to identify and resolve the issue:

1. Check the Expiry Date
Promo codes are often time-sensitive. Ensure that the promo code you’re trying to use hasn’t expired. Expired codes will not be accepted during checkout.

2. Verify Code Entry
Promo codes can be case-sensitive and may include special characters. Double-check that you’ve entered the code exactly as provided, without any extra spaces or typos. It’s helpful to copy and paste the code to avoid errors.

3. Confirm Eligibility
Not all promo codes apply to all products. Some codes are restricted to specific items, categories, or collections. Review the terms and conditions of the promo code to ensure the items in your cart are eligible.

4. Review Minimum Purchase Requirements
Some promo codes require you to spend a minimum amount before they can be applied. Check if your order meets the minimum purchase requirement. If not, consider adding more items to your cart to reach the required amount.

5. Understand Restrictions
Promo codes often come with specific restrictions. They might be:

  • For New Customers Only: Ensure you’re eligible if the code is intended for new customers.
  • Single Use Only: Some codes can only be used once per customer.
  • Not Combinable with Other Offers: Make sure you’re not trying to use multiple codes or combining them with other promotions.

6. Contact Customer Support
If you’ve tried all the above steps and the promo code still isn’t working, our customer support team is here to assist you. When contacting support, provide:

  • The promo code you’re trying to use.
  • Details of the issue you’re experiencing.
  • A screenshot of the error message, if possible.
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