I'm unable to log in to my subscription account.Updated 4 months ago
We understand how frustrating it can be when you’re unable to log in. Follow the steps below to resolve common login issues. If you still need help, our support team is here for you.
Step 1: Verify Your Email
- Check your email address: Make sure you’re using the same email address for logging in that you used for your orders. Ensure there are no typos or discrepancies.
Step 2: Check Your Internet Connection
- Stable connection: Ensure you have a stable internet connection. Try accessing other websites to confirm your connection is working.
- Wi-Fi issues: If you're using Wi-Fi, try restarting your router or switch to a wired connection if possible.
Step 3: Clear Your Browser Cache and Cookies
- Clear cache: Sometimes, outdated or corrupted browser data can cause login issues. Clear your browser’s cache and cookies.
- Try another browser: If clearing the cache doesn’t work, try logging in using a different web browser.
Step 4: Disable Browser Extensions
- Extensions interference: Browser extensions or add-ons can sometimes interfere with the login process. Disable any extensions you have installed and try logging in again.
Step 5: Update Your Browser
- Outdated browser: Ensure you’re using the latest version of your web browser. Outdated browsers can have compatibility issues.
Step 6: Check for Account Issues
- Account status: Verify that your account is active and not locked or suspended. Check your email for any notifications from us regarding your account status.
- Multiple attempts: If you’ve made multiple unsuccessful login attempts, your account may be temporarily locked for security reasons. Wait a few minutes and try again.
Step 7: Contact Support
If you’ve tried all the above steps and still can’t log in, please contact our support team. We’re here to help!